I have a question... Who pays you for the work you do? Is it the president, CEO, or owner of the company you work for? Or is it the customers that your company has aquired that pays you? The fact is that without customers not even the owner gets paid. So, what is the best way to attract customers? In my opinion the best way to attract customers and maintain customers is through great customer service.
The Low Tolerance Spec
The United Seal & Rubber Co. Blog
One of the greatest satisfactions in our industry (any industry for that matter) is to help solve an issue for a customer. A trendy word for an issue a customer has is to refer to it as their "Pain". I tend to think in more positive terms, and consider opportunities to solve issues as a way to help my customer increase their sales revenues and profits. Lets be honest, this is the reason to be in business, right? Another term that I don't like is, "what keep the customer up at night?". I prefer to seek out the answer to why do they get up in the morning? Maybe the answer is the same but again, I like to think positive. This leads me to a couple of examples I can share regarding personal experiences I have had with helping a customer solve a sealing concern. Both examples involved the medical industry and medical devices.
Today I would like to address a simple way to begin the process of picking out the correct gasket or seal material. I like to use the acronym TEMP as the first step in choosing the correct material for an application.
United Seal & Rubber is proud to offer Parker's patent pending DB CamLock seal design. This seal design provides maximum sealing pressure under minimal seal load. The dual bead design allows for a small contact point that improves performance by requiring less installation force, and extended seal life. These features will extend the life of the seal, reduces downtime and costly maintenance cost.
I was a youngster in 1974. Outside of Watergate and the resignation of President Nixon, my memories of 1974 are of my childhood activities. A tool that wasn't available in 1974 but available today is Google. So I used Google to learn more about the events that occurred in 1974. It is cool to compare what happened in 1974 to what is happening today. Here are just a few select events that occurred in 1974 (minus Watergate & President Nixon):
Protecting the Electronics inside of an enclosure
A popular and often overused catchphrase is, "to think outside the box". I have learned that in the telecommunications market that it is better to think inside the box. The reason I make this statement is because a very important component of a telecommunications enclosure is the electronics inside the "box". Not only are the electronic components expensive but the cost of failure is a great cost to consider. For example, a failure of a fiber-to-the-home (FTTH) unit would result in lost TV reception, high speed internet access and land line phone service. Some above ground - below ground fiber units may support up to 10,000 customers from a single box. Imagine having 10,000 unhappy customers on your hands. It is not a good situation!