I have a question... Who pays you for the work you do? Is it the president, CEO, or owner of the company you work for? Or is it the customers that your company has aquired that pays you? The fact is that without customers not even the owner gets paid. So, what is the best way to attract customers? In my opinion the best way to attract customers and maintain customers is through great customer service.
The Low Tolerance Spec
The United Seal & Rubber Co. Blog
I was a youngster in 1974. Outside of Watergate and the resignation of President Nixon, my memories of 1974 are of my childhood activities. A tool that wasn't available in 1974 but available today is Google. So I used Google to learn more about the events that occurred in 1974. It is cool to compare what happened in 1974 to what is happening today. Here are just a few select events that occurred in 1974 (minus Watergate & President Nixon):
"The only thing that is supposed to come back is our customer"
I recently read that more than 32,000 companies Quality Management Systems are certified to the IS0-9001 certification. Of the more than 32,000 companies, United Seal & Rubber would be included within that list. Taking the ISO9001 certification to the next level, and only about 1/3 as many companies have achieved the AS9100 certification as well. Again, United Seal & Rubber is included on that list. So, what does all of this IS0-9001 and AS9100 certification talk mean to you, our customers or potential customer?
Why is someone who is out of Atlanta GA writing a blog about Crown Bumpers that are used on drilling rigs? The answer is two fold... One, I spent a few years living in Mississippi and learned to appreciate the oil & gas market. I spent quite a bit of time traveling the great states of Louisiana and Texas and had the great pleasure of meeting folks who worked in the energy, oil and gas market. I made friends with folks who would spend weeks away from their families working on rigs. Big sacrifices are made on the parts of folks who work in this industry. Two, we are a Parker distributor and I'm always interested and excited when Parker or any of our supplier has new product offerings. This brings me to the topic of today's blog; Parker's Crown Bumper System.
Partnership as defined by Dictionary.com: the state or condition of being a partner; participation; association; joint interest.
If you could buy direct from the manufacturer or through a local distributor, which would you choose? The most common argument made for going with the manufacturer is you will get a better price. Sometime this is a correct assumption, but this isn’t always the case. One thing that can swing the price breaks the opposite direction is the amount of business the distributor does with a manufacturer. I know in our industry it is common for a distributor like us to do millions with a strong manufacturing partner. Wouldn’t it make sense that a manufacturing partner would give better pricing to a distributor who does millions with them vs. a customer who is offering a six figure opportunity?
A standard is a document that provides requirements, specifications, guidelines or characteristic that can be used consistently to ensure that materials, products, processes and services are fit for their designed function. It ensures that products and services are safe, reliable and of good quality. When running a business, standards set the stage to reducing costs by minimizing waste and errors, and in the long run increase production. Having ISO processes in place does just that.
Topics: Vendor Selection